Refunds and cancellation
Policy for prepaid MandAPI API usage credits.
Source policy updated September 2, 2026.
1. No automatic renewal
Current usage credit packages are one-time purchases. There is no subscription or automatic renewal to cancel. You may stop using the service at any time.
2. Request a refund
Email [email protected] with your account email, purchase date, amount, and order ID. Never send a full card number or login credentials.
Contact →3. Timing and eligibility
Requests within seven calendar days of purchase receive priority review. MandAPI will normally approve a full refund for unused credits. If some credits were used, we may refund the unused portion or apply the remedy required by law and the payment provider. Duplicate, unrecognized, or technically erroneous charges will be investigated and corrected.
4. Effect on credits
Credits corresponding to refunded value are canceled. If that balance was already consumed, extra review may be needed to prevent abuse, without limiting mandatory consumer rights.
5. Processing
After approval, the payment provider sends the refund to the original payment method. The time for it to appear depends on the bank or payment method and is normally five to ten business days after processing.
6. Legal rights
This policy does not reduce mandatory cancellation, warranty, chargeback, or other rights under applicable law. In a conflict, the more protective mandatory rule prevails.